Privacy policy

This Privacy Policy explains how Promptsu ("we," "us," "our") collects, uses, and protects your personal data when you visit www.promptsu.com or purchase a digital product from us. Promptsu is based in the United Kingdom, and this policy is governed by UK data protection law.

This policy applies to visitors, account holders, and customers of our site. It doesn't extend to third-party websites you may reach through links on our store.

Information We Collect

  • Contact and account details: name, email address, and account credentials.
  • Order and billing information: billing address, order history, and payment details. Full card data is handled by our payment processor and never stored on our servers.
  • Device and usage data: IP address, browser type, referring pages, and site navigation behaviour, collected via cookies and similar technologies.
  • Communications: any messages you send us, such as support requests.

How We Use This Information

  • To deliver the digital products you've purchased.
  • To process payments and prevent fraud.
  • To communicate with you about your order, account, or support requests.
  • To improve the site and our products.
  • To meet our legal and tax obligations.

Legal Basis for Processing

We process personal data on the basis of contract performance (delivering what you've purchased), legitimate interests (fraud prevention, service improvement), consent (marketing, non-essential cookies), and legal obligation (tax and accounting records).

Cookies

We use cookies to operate your cart, remember preferences, and measure site traffic. You can manage cookies through your browser settings. Where required by law, we obtain consent before setting non-essential cookies.

Sharing Your Information

We do not sell your personal data. We share it only with service providers who help us operate, payment processors, email and analytics platforms, and hosting providers, each bound by their own confidentiality obligations. We may also disclose data where required by law.

International Data Transfers

Your data may be processed outside the UK by our service providers. Where this happens, we rely on Standard Contractual Clauses or other safeguards recognised under UK data protection law.

Data Retention

We retain personal data only as long as necessary to fulfil your order, meet legal and tax requirements, and resolve disputes, after which it is deleted or anonymised.

Security

We use technical and organisational measures, including encryption in transit and restricted access controls to protect your data.

Children's Privacy

Our products are not directed at children. We do not knowingly collect personal data from anyone under 16.

Your Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete data where there is no legal reason for us to retain it.
  • Restrict or object to certain processing, including direct marketing.
  • Request your data in a portable, machine-readable format.

These rights apply to all customers, regardless of location. If you're not satisfied with our response, you may complain to the UK Information Commissioner's Office (ico.org.uk).

Refunds

Refunds for digital products are handled separately. See our Refund Policy for details.

Changes to This Policy

We may update this policy periodically. Material changes will be reflected here with a revised date.

Contact Us

Questions or requests regarding this policy can be sent to hello@promptsu.com.

Registered business address: 

Susan Johnson
Promptsu
Suite RA01
195-197 Wood Street
London
E17 3NU